AI support chat.
Built on your
knowledge base.
Add a chat widget to your site that actually knows your product. It answers questions from your docs and hands off to your team in Slack when it needs a human.
Included in all plans from $19/mo · No credit card required
Try it — type a question
Works with your team's tools
How it works
How every conversation plays out.
Your agent answers what it knows. The rest goes to your team in Slack, with full context.
Knowledge Base · MailBridge Docs
What's included
Instant answers. Smart handoffs.
Everything ships inside MailBridge. No add-ons, no marketplace, no per-seat surprises.
Why MailBridge
Not another generic live chat.
Most chat tools give you a generic bot that makes things up or an expensive live-agent inbox. MailBridge does something different.
| Feature | MailBridge | Chatbase | Intercom | Tidio |
|---|---|---|---|---|
| Powered by your KB | ~ | |||
| Slack handoff (native) | ||||
| Discord handoff | ||||
| Flat-rate pricing | ||||
| No per-seat charges | ||||
| Operating hours | ||||
| One-script install |
Based on publicly available information. Last reviewed May 2026.
Questions
Frequently asked questions
Everything you need to know before connecting your support inbox.Is MailBridge a help desk replacement?⌄
For small teams, yes. MailBridge is built for teams that want support to stay close to email, Slack, Discord, Linear, GitHub, ClickUp, and their existing AI tools without adopting a heavy ticketing suite.
Do replies get sent automatically?⌄
No. MailBridge can draft replies with the right customer and resolution context, but your team stays in control of what gets sent. The goal is faster, better replies—not an agent freelancing with customers.
How does MailBridge know where to route a request?⌄
It reads the customer email, account context, urgency, intent, and your routing rules, then sends the work to the right place: a Slack or Discord channel, a Linear issue, a GitHub issue, a ClickUp task, or whatever workflow you’ve configured.
What makes the Knowledge Base different from normal docs?⌄
The Knowledge Base is operational context, not just public documentation. It can include policies, product notes, prior resolutions, account details, and internal guidance so replies and AI tool responses are grounded in what your team actually knows.
What is the MCP Server for?⌄
The MCP Server lets tools like Claude, Cursor, and internal agents safely query approved support context. That means your team can ask AI for customer-aware answers without copying private threads into random prompts.
Can we start small and expand later?⌄
Yes. Most teams start with one support inbox and one destination, then add routing, task creation, the chat widget, knowledge sources, and MCP access as their support workflow gets more structured.
Does MailBridge include a website chat widget?⌄
Yes. You can add the MailBridge chat widget to your website so customers can get help without leaving the page. It uses the same approved knowledge and support context as your inbox workflows, with conversations kept connected to your team.
Does MailBridge support Telegram and WhatsApp?⌄
Telegram support is available today, bringing those conversations into the same routing, ownership, knowledge, and resolution workflow as your other support channels. WhatsApp support is coming soon.
Ready when you are
Give every customer email an owner, context, and next step.
MailBridge keeps the inbox connected to the work that actually resolves customer problems, so small teams can move with the discipline of much larger support orgs.