What's new

GitHub joins Linear, ClickUp, and Jira

Bug reports and feature requests triaged by MailBridge can now open GitHub issues automatically, with the same priority-tier labelling and primary-integration rotation you already get with Linear, ClickUp, and Jira.

What’s new:

• GitHub in Integrations — connect a repo and choose which categories (bug reports, feature requests, or both) should file issues automatically
• Issues are created with a priority:{tier} label so triage priority carries straight into your GitHub workflow
• GitHub can be set as your primary PM integration, same as any other connected tool

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MCP Server — bring your support data into any AI client

MailBridge now ships a full MCP server. Point Claude Desktop, Cursor, or any MCP-compatible client at your workspace and it can read conversations, search your knowledge base, pull analytics, and — with explicit confirmation — reply to customers or update your knowledge base directly from the chat.

What’s new:

• Read tools: list and inspect conversations, look up a contact’s full history, search the knowledge base, pull an analytics overview
• Write tools: reply to a conversation, add an internal note, update conversation status, escalate internally, and manage knowledge base documents
• Authenticated with the same API keys you already use for the REST API and webhooks — no separate setup
• See Connect an MCP client for setup instructions and the full tool list

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Both are available now. Connect GitHub from Integrations, and set up the MCP server from Developer Tools → MCP.

Knowledge Base — give your AI something to work with

Your support AI now has access to your product knowledge before it triages any email.

Add documents to the Knowledge Base — pricing pages, refund policies, product docs, troubleshooting guides — and the AI retrieves the most relevant content at triage time. Suggested replies reference your actual policies and product details instead of generic placeholders.

What’s new:

• Knowledge Base section in your dashboard — create folders, upload documents as plain text or Markdown, and see indexing status in real time
• Semantic search across your docs — the pipeline finds the most relevant chunks using vector embeddings, not keyword matching
• Auto re-indexing on edits — update a document and it re-processes automatically; archived documents are excluded immediately
• Context-aware triage — the AI triage pipeline now injects retrieved knowledge into every email it processes

Improved:

• AI suggested replies are now significantly more specific when relevant Knowledge Base content exists
• Triage summaries include a note when knowledge base context was used

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The Knowledge Base is available on all plans. Open the Knowledge Base section in your dashboard to get started.