Run your business,
not your inbox.
MailBridge is the email operating system for SaaS teams whose support inbox is getting out of control. It organizes incoming mail, handles repetitive conversations, and brings important customer issues into Slack or Discord, where your team can collaborate and respond without switching tools.
No credit card required · Setup in 10 minutes · Cancel anytime
dchen@sequoia.com
Re: Follow-up on our Series A discussion
Thanks for the deck — a few more questions before our Thursday call...
See how it works in 2 minutes
From inbox chaos to Slack clarity — watch the full flow
The Reality
You're not behind on support. Your inbox is.
A shared inbox was never built for a team. No ownership, no routing, no priority. Just a pile of unread messages that someone has to dig through every morning.
Emails get missed
Newsletters, CC chains, internal chatter. It piles up fast. Before you know it, a real customer is still waiting for a reply, buried under 200+ unread messages.
Hidden workflow tax
Modern tools force you into a new platform just to get started. Result? 5+ tools, 10+ tabs, and a team that's constantly confused about where to look.
Priority crises
A $10k contract renewal sits at position 47 in your inbox. Above it: a Canva newsletter and a LinkedIn notification. High-value emails get lost in the shuffle.
You don't need more tools.
Instead of adding another platform to manage, we built something that fits into how your team already works — without asking anyone to change a thing.
See how we fix itHow it works
Get up and running with Mailbridge in four steps
No complex setup. Mailbridge lives next to your team on the platforms you already use so that you don't have to juggle another dashboard.
Forward your inbox
Add a forwarding rule in your email settings — no OAuth, no permissions, no IT ticket. Works with Gmail, Outlook, or any provider.
Emails land in Slack
Every incoming email becomes a live Slack thread, automatically routed to the right channel.
Your team replies together
Discuss internally in the thread, then send one clean reply from Slack. Customers never see the conversation.
Customer gets a normal email
They receive a professional email response. They never know Slack was involved.
Features
Everything you need for a small team.
No bloat, no enterprise complexity. Just the tools that actually move the needle for teams under 50.
Knowledge Base · Auto-Reply
Your inbox answers itself.
When a customer asks something your docs already cover, MailBridge finds the answer and replies automatically — no human needed.
Searches your knowledge base first
Every inbound email is checked against your KB before routing. If the answer is there, it gets sent.
Only replies when it's confident
If the KB doesn't have a clear answer, the email routes to your team as normal. No hallucinated replies.
Cites the source
Every auto-reply links back to the exact KB document it used — visible to your team in Slack or Discord.
Customers
One less dashboard. Your team is already in Slack.
Your team already lives in Slack or Discord. MailBridge brings your support there too — no new platform, no context switching, no onboarding anyone onto anything.
Our shared inbox was filled with clutter and important customer emails went unnoticed for days. Once we set up MailBridge, we don't even have to worry about what's happening in our shared inbox. Everything comes through to Slack and we can deal with issues directly without opening another tool. It's been a game changer.
Joel Fickson
Vwaza Multimedia
As a small team, constantly checking emails and switching between inboxes was eating into time we didn't have. MailBridge let us set it up once and forget about it. Customer messages come straight to our Discord and we never miss a thing. That kind of peace of mind is hard to put a price on.
Mfon Etuk
Monocot
We're a team of four building websites and digital products for clients. Customer enquiries were coming in constantly and it was easy for things to fall through the cracks. With MailBridge, every message lands in our Slack and the whole team can see it. Someone picks it up immediately. Our response time has never been better.
Jamil Alhassan
Yenko Studio
Pricing that doesn't punish growth.
No permanent free tier — just an honest 10-day trial with full Professional access. No credit card required. Pay for what your team actually uses.
Starter
Getting started with structured support.
What's included
- 1,000 emails / month
- 1 Slack or Discord workspace
- AI triage & classification
- AI-drafted reply suggestions
- Sentiment & priority scoring
- Reply to customers from dashboard
- Routing rules
- Email support
Growth
Multiple channels, more volume.
What's included
- 1,500 emails / month
- Up to 3 platform integrations
- Slack or Discord routing
- AI triage & classification
- AI-drafted reply suggestions
- Sentiment & priority scoring
- Reply to customers from dashboard
- Linear & ClickUp dispatch
- Enhanced routing rules
- Priority email support
Professional
Unlimited integrations, API access, full control.
What's included
- 4,000 emails / month
- Unlimited inbox integrations
- Slack + Discord simultaneously
- AI triage & classification
- AI-drafted reply suggestions
- Sentiment & priority scoring
- Reply to customers from dashboard
- Linear & ClickUp dispatch
- Custom sending domain
- Advanced routing rules
- Webhooks & REST API
- API keys
- Priority support
Need higher volume, SSO, a custom LLM, or a dedicated SLA? Talk to us →
Start handling support like a system
Join teams who've already turned their inbox chaos into a clean, fast, collaborative workflow.
10-day trial · Full Professional features · No credit card
What counts as an email?
Every inbound email forwarded to your MailBridge address counts as one message. Bounces, auto-replies, and spam flagged by our AI do not count toward your limit.
What happens when I hit my monthly limit?
You'll receive a warning email when you reach 80% of your limit. At 100%, incoming emails are queued but not triaged until the next billing cycle or until you upgrade. No emails are lost.
Do I need to write routing rules for it to work?
No. MailBridge works out of the box with a single default channel. Routing rules are optional — you add them when you want finer control over where specific categories land.
Can I use both Slack and Discord at the same time?
Yes, on the Professional plan. You can connect multiple workspaces and route different categories to different platforms simultaneously.
Is the AI reading my customer emails?
Yes, that's how triage works. We use frontier AI models to classify emails. Financial data, health information, and other sensitive PII are stripped before the model processes any email. We don't store raw model inputs.
Can I change or cancel my plan anytime?
Yes. You can upgrade, downgrade, or cancel from your billing settings at any time. Cancellations take effect at the end of your current billing period.
What's the difference between Starter, Growth, and Professional?
Starter is built for single-team setups, Growth is for multi-workspace teams, and Professional unlocks unlimited integrations plus API/webhooks and priority support.
Do you offer refunds?
We offer a 10-day free trial so you can validate the product before paying. We don't offer refunds on completed billing periods, but we're human — reach out and we'll sort it out.