Everything you need for
customer support in the AI Era

Customer support that plugs straight into Claude, Cursor, and the AI tools you already use, so a five-person team can run support like they’ve got twenty.

Book a demo Start free trial

Used by teams at

VWAZA monocot NEXTREACH Yenko

Everything you need to turn
customer email into action

MailBridge turns unstructured email into clear, owned work—triaging every request, routing it to the right team, and carrying the context they need to reply.

AI triage

See what a customer needs, how urgent it is, and who should act before anyone reads the full thread.

New support emailsupport@northstar.dev

10:42 AM

Anna SmithNorthstar

Hi team, our card was charged twice for the August subscription. We have a finance review in two hours—could someone check this?

MailBridge identified

Billing issue requiring an urgent response.

✦

Triage summaryReady to route

Possible duplicate charge. Customer needs confirmation before a finance review today.

BillingHigh priorityNegative sentiment

Route to #finance-support

Smart routing

Route each request by meaning, urgency, and customer—not brittle keywords or manual forwarding.

↗Routing activityLive

MailBridge detected

Billing issue · Urgent

#finance-supportSlack · Acme workspace

✓

Anna SmithDuplicate charge · Northstar

Now

Jonas LeeExport bug · routed to Linear

Tracked work

Create and sync Linear, GitHub, Jira, or ClickUp tasks when a customer request needs product work.

LLinear · Customer issuesSynced now

MBR-248In progress

Investigate duplicate August subscription charge

Created from Anna Smith’s support conversation at Northstar.

Activity2 updates

Ama assigned the issueFinance · 4 minutes ago

✓

Duplicate charge confirmedRefund initiated · just now

Linked to support conversation

Close the customer loop

Turn task progress and resolutions into grounded customer updates without reconstructing the context.

✦Reply · Anna SmithDraft ready

Anna SmithNorthstar · Billing

Hi Anna — we confirmed the duplicate charge and have issued the refund. The extra payment should return to your card within 3–5 business days.

PDFBilling policy WEBRefund timelines LNRMBR-248

✦ Grounded in 3 sources

Turn every support email into clear, owned work.

MailBridge routes each request, keeps every handoff visible, and connects the final resolution back to the customer conversation.

Nothing sits unowned

Every incoming request is understood, classified, and given a clear owner before it becomes another vague thread someone has to remember to check.

Fewer manual handoffs

Billing, product, and engineering teams get the useful customer context where they already work, without support rewriting the same summary in every tool.

Stuck work is visible

When a customer issue depends on internal work, the state is obvious. Your team can see what is waiting, who owns it, and what needs to happen next.

Customers hear the truth

Replies are based on what was actually resolved, not guesses from an inbox thread. The customer gets a clear answer with the right context.

Customer-facing support

One support brain, three ways to make it useful.

Build approved support knowledge once, then use it across self-serve docs, your website chat experience, and the AI tools your team already works inside.

Knowledge Base

Publish the answers customers and teammates ask for repeatedly, with source material that stays connected to support.

Search articles, policies, and answers

Refund and duplicate charge policy Billing · updated 2h ago

Live

Invite limits for new workspaces Accounts · 6 sources

Draft

API key rotation guide Security · approved

Live

Chat Widget

Give customers a calm way to ask questions on your site, with answers grounded in the same knowledge your team trusts.

MailBridge Help Usually replies instantly

I was charged twice this month. What should I do?

I can help. If a duplicate charge was captured, we confirm it and issue a refund to the original card.

Refund policy cited

Ask another question ↵

MCP Server

Let Claude, Cursor, and internal agents query approved support context without scraping docs or guessing from stale threads.

mailbridge.mcp

tool

search_support_context({ query: "duplicate charge refund" })

result 3 sources

Refund policy, Northstar billing history, and MBR-248 resolution are available for grounded response drafting.

read-only scoped audited

What teams say

Loved by support-driven teams.

Small teams use MailBridge to move faster without losing the customer context behind the work.

“Our shared inbox was filled with clutter and important customer emails went unnoticed for days. Once we set up MailBridge, we don't even have to worry about what's happening in our shared inbox. Everything comes through to Slack and we can deal with issues directly without opening another tool. It's been a game changer.”

Joel Fickson Vwaza Multimedia

“As a small team, constantly checking emails and switching between inboxes was eating into time we didn't have. MailBridge let us set it up once and forget about it. Customer messages come straight to our Discord and we never miss a thing. That kind of peace of mind is hard to put a price on.”

Mfon Etuk Monocot

“We're a team of four building websites and digital products for clients. Customer enquiries were coming in constantly and it was easy for things to fall through the cracks. With MailBridge, every message lands in our Slack and the whole team can see it. Someone picks it up immediately. Our response time has never been better.”

Jamil Alhassan Yenko Studio

Pricing that doesn't punish growth.

No permanent free tier—just an honest 10-day trial with full Professional access. No credit card required. Pay for what your team actually uses.

Starter

For founders handling support in one workspace.

$ 19 per month

What's included

Email, web chat, and Telegram support
Knowledge-grounded AI triage and answers
One connected workspace
1,000 inbound emails + 1,000 AI answers / month
Unlimited knowledge-base documents
Email support

Get Starter →

Growth

For small teams coordinating support across tools.

Professional

For higher-volume teams needing control and extensibility.

$ 59 per month

Everything in Growth, plus

Unlimited connected integrations
4,000 inbound emails + 20,000 AI answers / month
Unlimited knowledge-base documents
Custom sending domain
Webhooks & REST API
Priority email support

Get Pro →

Need higher volume, SSO, a custom LLM, or a dedicated SLA? Talk to us →

Questions

Frequently asked questions

Everything you need to know before connecting your support inbox.

Is MailBridge a help desk replacement?

For small teams, yes. MailBridge is built for teams that want support to stay close to email, Slack, Discord, Linear, GitHub, ClickUp, and their existing AI tools without adopting a heavy ticketing suite.

Do replies get sent automatically?

No. MailBridge can draft replies with the right customer and resolution context, but your team stays in control of what gets sent. The goal is faster, better replies—not an agent freelancing with customers.

How does MailBridge know where to route a request?

It reads the customer email, account context, urgency, intent, and your routing rules, then sends the work to the right place: a Slack or Discord channel, a Linear issue, a GitHub issue, a ClickUp task, or whatever workflow you’ve configured.

What makes the Knowledge Base different from normal docs?

The Knowledge Base is operational context, not just public documentation. It can include policies, product notes, prior resolutions, account details, and internal guidance so replies and AI tool responses are grounded in what your team actually knows.

What is the MCP Server for?

The MCP Server lets tools like Claude, Cursor, and internal agents safely query approved support context. That means your team can ask AI for customer-aware answers without copying private threads into random prompts.

Can we start small and expand later?

Yes. Most teams start with one support inbox and one destination, then add routing, task creation, the chat widget, knowledge sources, and MCP access as their support workflow gets more structured.

Does MailBridge include a website chat widget?

Yes. You can add the MailBridge chat widget to your website so customers can get help without leaving the page. It uses the same approved knowledge and support context as your inbox workflows, with conversations kept connected to your team.

Does MailBridge support Telegram and WhatsApp?

Telegram support is available today, bringing those conversations into the same routing, ownership, knowledge, and resolution workflow as your other support channels. WhatsApp support is coming soon.

Ready when you are

Give every customer email an owner, context, and next step.

MailBridge keeps the inbox connected to the work that actually resolves customer problems, so small teams can move with the discipline of much larger support orgs.

Book a demo Start free trial →

MailBridge

Your support inbox, connected

Support email belongs
where your team works.

MailBridge turns every customer email into a prioritized, actionable conversation inside Slack, Discord, Linear, or GitHub.

Start free trial Book a demo

MailBridge · Routing activityLive

INCOMING EMAIL

Maya at Northstar2 minutes ago

I was charged twice for our subscription this month. Can someone help?

Understood

✦MAILBRIDGEBilling issue

UrgentNegative

Routed

SLACK · #FINANCE-SUPPORTDuplicate charge · Northstar

@Ama assigned · Reply drafted

010203

THE PROBLEM

Customer email disappears
into an inbox nobody owns.

Your customers write to support@. Your team talks in Slack. Important context sits between the two, waiting for someone to notice.

MailBridge watches the gap, understands what arrived, and puts the work in front of the right person immediately.

support@acme.co24 unread

Unable to access our workspace

Anna · 2 days ago

Billing question for next renewal

Jonas · 3 days ago

Export is timing out

Maya · 5 days ago

010203

THE BRIDGE

Every message arrives
with a next step.

MailBridge adds category, priority, customer context, ownership, and a suggested response before your team sees it.

✉M#

BillingHigh priorityAma assigned

MailBridge

Customer operations, connected

Move support at the
speed of your team.

MailBridge understands every customer email and delivers it as structured work inside the tools your team already uses.

Start free trial Book a demo

One inbox.
Every team.

Forward support email once. MailBridge handles the understanding, routing, context, and follow-through.

LIVE ACTIVITY12 today

Bug routed to #engineeringNorthstar · 2m

Reply sent from SlackContext · 8m

Billing issue escalatedSubframe · 14m

Route by meaning,
not just keywords.

AI understands what customers are asking and sends each conversation where it belongs.

routed

When MailBridge detectsSend toOwnerStatus

Urgent billing issue#finance-supportAmaActive

Product bugLinear · BugsKojoActive

Feature request#product-feedbackTeamActive

KNOWLEDGE24 sources

Answers grounded
in what you know.

PDFBilling policy 2026.pdfSynced

DOCProduct troubleshootingSynced

WEBdocs.acme.coLive

HUMAN IN THE LOOPDraft ready

Reply to MayaNorthstar · Billing

Hi Maya — I found the duplicate charge and have passed it to our billing team. We’ll confirm the refund shortly.

✦ Grounded in 2 sources

INTEGRATIONSConnect once

Keep work moving
where it already happens.

#◖◗◇●◆

Everything you need for
customer support in the AI Era

Everything you need to turn
customer email into action

AI triage

Smart routing

Tracked work

Investigate duplicate August subscription charge

Close the customer loop

Turn every support email into clear, owned work.

Nothing sits unowned

Fewer manual handoffs

Stuck work is visible

Customers hear the truth

One support brain, three ways to make it useful.

Knowledge Base

Chat Widget

MCP Server

Loved by support-driven teams.

Pricing that doesn't punish growth.

Starter

Growth

Professional

Frequently asked questions

Give every customer email an owner, context, and next step.

Every reply knows the work that happened behind it.

From customer email to resolved work to a reply that knows what happened.

Support email belongs
where your team works.

Customer email disappears
into an inbox nobody owns.

Every message arrives
with a next step.

Move support at the
speed of your team.

One inbox.
Every team.

Route by meaning,
not just keywords.

Answers grounded
in what you know.

Keep work moving
where it already happens.

Everything you need forcustomer support in the AI Era

Everything you need to turncustomer email into action

AI triage

Smart routing

Tracked work

Investigate duplicate August subscription charge

Close the customer loop

Turn every support email into clear, owned work.

Nothing sits unowned

Fewer manual handoffs

Stuck work is visible

Customers hear the truth

One support brain, three ways to make it useful.

Knowledge Base

Chat Widget

MCP Server

Loved by support-driven teams.

Pricing that doesn't punish growth.

Starter

Growth

Professional

Frequently asked questions

Give every customer email an owner, context, and next step.

Every reply knows the work that happened behind it.

From customer email to resolved work to a reply that knows what happened.

Support email belongswhere your team works.

Customer email disappearsinto an inbox nobody owns.

Every message arriveswith a next step.

Move support at thespeed of your team.

One inbox.Every team.

Route by meaning,not just keywords.

Answers groundedin what you know.

Keep work movingwhere it already happens.

Everything you need for
customer support in the AI Era

Everything you need to turn
customer email into action

Support email belongs
where your team works.

Customer email disappears
into an inbox nobody owns.

Every message arrives
with a next step.

Move support at the
speed of your team.

One inbox.
Every team.

Route by meaning,
not just keywords.

Answers grounded
in what you know.

Keep work moving
where it already happens.