The inbox triage
that never falls behind.
- AI reads and classifies every customer email automatically
- routes it to the right Slack or Discord channel instantly
- and keeps full conversation history for your team
Used by support teams at
How it works
From inbox to Slack in seconds.
No complex configuration. No rules to write. Connect your inbox and your workspace — done.
01
Forward your inbox
Point a forwarding rule from support@yourcompany.com to your unique MailBridge address. No code, no setup — takes 30 seconds.
02
AI reads and classifies
Gemini 2.0 Flash reads every email and extracts intent, category, urgency, and sentiment automatically.
03
Routed to the right channel
Each email is turned into a rich Slack or Discord message — dropped in the exact channel your rules specify.
04
Your team responds
Discuss in thread. Reply to the customer. Mark resolved. No inbox switching, no lost context.
Features
Everything your support team needs.
Built for small-to-mid SaaS teams that want structured email support without enterprise helpdesk software.
AI triage, zero config
Gemini 2.0 Flash reads every email and extracts category, urgency, and sentiment automatically.
Slack & Discord native
Emails become rich messages in the exact channels your team already uses — with full context attached.
Smart routing rules
Set default channels per category. Override by domain, subject keyword, or AI label.
Full conversation history
Every thread stored with customer details, AI classifications, and reply history. Fully searchable.
Webhooks & REST API
Fire real-time events to your own systems. Build on MailBridge with a clean developer API.
PII-safe AI pipeline
Financial data and sensitive PII are stripped before the LLM sees them. Prompt injection sanitized.
Shared team inbox
Everyone sees the same conversations, routing context, and resolution status. No forwarding required.
Volume limits enforced
Hard limits at the queue level. Warned at 80%, blocked at 100%. No surprise overages.
AI Triage
AI reads every email. Your team just responds.
MailBridge uses Gemini 2.0 Flash to classify every incoming email — no rules to write, no training required.
Intent extraction
Understands what the customer actually wants — not just keywords. Bug report vs. refund request vs. feature ask.
Category & urgency
Classifies into Bug, Billing, Feature Request, General, or Spam — and scores urgency from LOW to BLOCKER.
Sentiment detection
Knows when a customer is frustrated before your team does. Negative sentiment emails get flagged for fast response.
Routing
The right email, in the right channel, every time.
Define routing rules once. MailBridge applies them to every email automatically — with a sensible default fallback.
Category-based rules
Send Bug reports to #bugs, Billing questions to #billing, Feature requests to #product. Simple, effective.
Default channel fallback
Emails that don't match any rule go to your configured default channel. Nothing gets lost.
Urgent notifications
Toggle @channel pings for urgent emails per rule. BLOCKER emails never sit unread.
Routing Rules
Status
AI Category
Channel
Actions
Emails without a matching rule are sent to your default channel #support. Change this in integration settings.
Built for modern SaaS teams, not enterprise committees.
We built MailBridge because shared inboxes are chaos and helpdesk software is overkill. There should be something in between — and there is.
Feature
MailBridge
Shared inbox
Helpdesk software
Setup time
Days of email forwarding rules
Weeks of onboarding
AI triage
None
Add-on, expensive
Slack / Discord
Manual copy-paste
Zapier workaround
Routing rules
Manual labels
Complex rule editor
Webhooks & API
None
Yes, but complex
Price
Free but chaotic
$50–300/month/agent
Target team size
Any (poorly)
50+ (overkill for small teams)
Pricing that doesn't punish growth.
No permanent free tier — just an honest 14-day trial with full Professional access. No credit card required. Pay for what your team actually uses.
Starter
For small teams.
What's included
- 500 emails / month
- 1 inbox integration
- 1 Slack or Discord workspace
- AI triage & classification
- Routing rules
- 30-day conversation history
- Email support
Professional
For growing teams.
What's included
- 2,500 emails / month
- Unlimited inbox integrations
- Slack + Discord simultaneously
- AI triage & classification
- Advanced routing rules
- Unlimited conversation history
- Webhooks & REST API
- API keys
- Priority support
Enterprise
Custom scale.
What's included
- Custom message volume
- Custom data retention
- SSO / SAML
- SLA & uptime guarantee
- Dedicated onboarding
- Audit logs
- Custom LLM provider
Stop living in your inbox.
Join teams that have replaced email chaos with structured, AI-powered support routing in Slack and Discord.
14-day trial · Full Professional features · No credit card
What counts as an email?
Every inbound email forwarded to your MailBridge address counts as one message. Bounces, auto-replies, and spam flagged by our AI do not count toward your limit.
What happens when I hit my monthly limit?
You'll receive a warning email when you reach 80% of your limit. At 100%, incoming emails are queued but not triaged until the next billing cycle or until you upgrade. No emails are lost.
Do I need to write routing rules for it to work?
No. MailBridge works out of the box with a single default channel. Routing rules are optional — you add them when you want finer control over where specific categories land.
Can I use both Slack and Discord at the same time?
Yes, on the Professional plan. You can connect multiple workspaces and route different categories to different platforms simultaneously.
Is the AI reading my customer emails?
Yes — that's how triage works. We use Gemini 2.0 Flash. Financial data, health information, and other sensitive PII are stripped before the LLM processes any email. We don't store raw LLM inputs.
Can I change or cancel my plan anytime?
Yes. You can upgrade, downgrade, or cancel from your billing settings at any time. Cancellations take effect at the end of your current billing period.
What's the difference between Starter and Professional?
Starter covers one integration and basic routing — great for a single focused team. Professional unlocks unlimited integrations, Slack + Discord simultaneously, webhooks, the REST API, and priority support.
Do you offer refunds?
We offer a 14-day free trial so you can validate the product before paying. We don't offer refunds on completed billing periods, but we're human — reach out and we'll sort it out.